Issue 1360 – On Hold – February 2, 2024
Happy Groundhog Day! May your local fat rodent not see his shadow.
Recently, I needed to talk to customer service at a well-known large company that “cares for its clients.” How do I know it cares? The recording told me so.
I waded through the plethora of menu options, pushing buttons to determine my language of choice, the nature of the problem and more. I dutifully entered the requested information, knowing full well that I would have to give it again to the representative.
I got lined up with what was hopefully the correct department to hear, “We’re experiencing a higher than usual number of calls…’ No! They are not! I get that same message no matter how many times I call.
While holding, the recording tells me it may be quicker to go to their website and solve the problem. That’s not true. One of the reasons I am going through this frustration is that the friendly computer on their site can’t even understand the problem, simple as it is.
So I wait. I wait some more. And I wait yet again, all the while listening to music I don’t like and recordings telling me how valuable my business is and how much they care.
Was I getting more than a little frustrated?
Finally, I get a “customer service rep” who ignores everything I tell her and goes through her requisite spiel. After 10 minutes of talking and asking questions, misunderstanding the problem several times, she understood.
“Oh, that’s not my department; you must talk to someone else. I will transfer you.”
Oh, goody, the phone transfer lottery. Three possible outcomes. The call gets dropped. It’s the wrong department, and I need to get transferred elsewhere. I get the person I need. After more time on hold, providence smiles on me. I get the right person in the correct department, and they can solve my problem relatively quickly.
Of course, they tried to sell me something else at that point, which I politely declined. Then, they want me to complete a survey rating their customer service.
Total time elapsed. Just over two hours. The time to fix the problem is 15 seconds. They were quick this time.
All is good until the next problem, and I must face the ritual again.
Imagine if we had to go through a similar process to pray. Most of us don’t pray enough; we would pray even less then.
The Bible calls us to be in a continual state of prayer.
Rejoice always, pray without ceasing, give thanks in all circumstances; for this is the will of God in Christ Jesus for you. 1 Thessalonians 5:16-18
Therefore take up the whole armour of God, that you may be able to withstand in the evil day, and having done all, to stand firm. Stand, therefore, having fastened on the belt of truth, and having put on the breastplate of righteousness, and, as shoes for your feet, having put on the readiness given by the gospel of peace. In all circumstances take up the shield of faith, with which you can extinguish all the flaming darts of the evil one; and take the helmet of salvation, and the sword of the Spirit, which is the word of God, praying at all times in the Spirit, with all prayer and supplication. To that end, keep alert with all perseverance, making supplication for all the saints, and also for me, that words may be given to me in opening my mouth Ephesians 6:13-19
We have immediate access to the most potent helpline there is. Let us not be shy about using.
May all of us improve our prayer lives to the glory of God.
Be blessed
Hallelu Yah / Praise God
Kevin
Gleanings From The Word
Experience an extraordinary God in ordinary life.
Soli Deo Gloria (For the Glory of God alone)
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All contents, “Gleanings From The Word” and “Experience an Extraordinary God in Ordinary Life,” are © 2001, 2024 K.F. “Kevin” Corbin, Gleanings From The Word.
Unless otherwise noted, all Scripture is from the English Standard Version (ESV).
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